Refund & Exchange Policy
As a valued member of EcoSareeClub, I would like to take a moment of yours to explain our production process. All our products are handcrafted by traditional craft persons in rural areas. Many of them are using techniques that are centuries old a part of our rich heritage. Each product is unique in its design and made one at a time. Please do not think of an irregular weave or print or a stitch as a defect. All our products are handmade and so they cannot be uniform and standardized as a machine product.
Just as every roti made by a loving mother for her family is different in size and shape, so are handwoven and printed items – un-uniform but full of love and character.
- You can return/exchange within 7 days after the date of delivery, but you have to inform us by email /WhatsApp/SMS within 48 hours of delivery of the goods to your address.
- EcoSareeClub will exchange the returned items free of cost or issue a refund.
- Customers are required to pay for the shipping costs to return the goods.
- If you decide to get it exchanged, EcoSareeClub will bear the shipping cost for the item you have chosen against the returned item.
- Products bought under any SALE are non-returnable.
- The Merchandise should not be mutilated/damaged.
- EcoSareeClub reserves the right to reject returns from any particular customer, in case of frequent returns by such customer, which shall mean returns on more than 3 occasions in a financial year
Contact us at +91 9667793940 Or Email us at – email@example.com
Office Timings are 10 AM to 5 PM
For all returns, Ship to the following address with a paper bearing your name and the bill number placed inside the polybag and clearly visible on the opening of the packet.
Ecotasar Silk Pvt Ltd
KH No, 354, 100 Feet Rd,
Ghitorni, New Delhi, Delhi -110030
Tel: +91 9667793940.